Service Level Agreement (SLA) Management in Cloud Computing
Abstract
Service Level Agreements (SLAs) are essential for defining performance expectations and responsibilities between cloud service providers and users. This paper explores SLA management techniques used to monitor service availability, reliability, and quality in cloud environments. The proposed framework includes automated SLA monitoring, performance analytics, and violation detection mechanisms. Comparative analysis demonstrates improved transparency, reduced service failures, and enhanced customer satisfaction. The study concludes that effective SLA management is critical for maintaining trust and reliability in cloud services.
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